Customer Support Specialist

7 days ago


Auckland, Auckland, New Zealand Oak Furniture Store Nz & Au Full time

**About Us**

Oak Furniture Store Nz & Au is a dynamic and innovative retailer in the furniture e-commerce industry, striving to provide exceptional customer experiences at every opportunity. We are currently seeking a highly skilled Customer Service expert to join our team.

The ideal candidate will possess strong problem-solving skills, with the ability to listen, inquire, and ascertain customer needs and expectations. Proficiency in the Microsoft Office suite and the ability to quickly learn new systems are essential for this role. Additionally, a strong willingness to learn about the furniture e-commerce industry, strong communication and rapport-building skills, and confidence in learning new digital platforms are highly valued.

In this role, you will handle a wide range of inquiries via phone calls, digital channels, and face-to-face interactions. You will work closely with colleagues to resolve customer issues efficiently and effectively. As a key member of our team, you will also contribute to the growth and development of our business by identifying opportunities to improve processes and enhance customer satisfaction.

Key Responsibilities:

  • Handle customer inquiries and concerns via phone, email, and chat
  • Provide solutions to customers in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Identify opportunities to improve customer experience and process efficiency


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