Reliability Assurance Specialist
6 days ago
Roman Health Pharmacy LLC's mission is to revolutionize the way businesses operate. As a leading provider of innovative solutions, we're committed to empowering entrepreneurs with the tools and expertise they need to succeed.
About the teamOur Incident and Problem Management team are dedicated to maintaining the highest levels of reliability across our products and services. We're responsible for building and delivering robust processes and tooling around Incident management, ensuring that our customers receive exceptional service every time.
About the roleAs a Problem Management Engineer at Roman Health Pharmacy LLC, you will play a critical role in driving our problem management process to a proactive stance. You'll use incident data to identify trends in failures, build automation and analytical capabilities, and chair Post Incident Review meetings to drive to root cause and identify contributory factors.
- Take ownership of regular Post Incident Actions to ensure focus is maintained on reliability across the business
- Drive the problem management process to a proactive stance by using incident data to identify trends in failures
- Build automation and analytical capabilities that allow for the identification of likely causes of future incidents
Requirements:
- Proven exposure working in a highly technical environment within a SaaS or cloud business
- Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions
- Practical experience in defining and managing problem management practices, processes and tools
Essential Skills:
- Experience and qualification in ITIL
- Experience and qualification in problem solving methodologies such as Kepner-Tregoe or alternative methodologies
- Highly experienced in Quantitative and Qualitative data analytic methodologies and tools
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