Current jobs related to Incident Management Consultant - Auckland, Auckland - Amazon

  • Incident Management Consultant

    6 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Incident Management ConsultantThis is a critical role that ensures our systems and resources are ready to respond in the event of an emergency. The successful candidate will be responsible for developing and implementing emergency Logistics Plans and tasks alongside our Principal Supply Chain team.Main Responsibilities:Develop and implement emergency...

  • Incident Management Expert

    1 day ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    About the RoleThis is an exciting opportunity for a skilled Service Management Specialist to join our team. The successful candidate will be responsible for driving root cause analysis, producing and publishing PIR and RCA reports, undertaking incident analysis, and identifying opportunities for improvement.Main Responsibilities:Collaborate with Local Tech...

  • IT Incident and Problem Manager

    14 hours ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    **Job Summary:**We are seeking an IT Incident and Problem Manager to join our team. The successful candidate will oversee the Incident & Problem Management processes within our ICT environment and drive outcomes with our vendors.As a key member of our IT Service Delivery function, you will be responsible for maintaining the ICT known problems register, being...

  • Incident Management Coordinator

    1 week ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Job Summary:We are looking for a Customer Service and Response Specialist to join our team. In this role, you will be responsible for responding to security-related incidents, managing multiple tasks simultaneously, and maintaining effective communication with clients and internal teams.The successful candidate will possess strong problem-solving skills,...

  • Global Incident Management Specialist

    3 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Key Responsibilities">The Incident Management Engineer will play a pivotal role in providing communication, emergency response, technical resolver engagement, and incident management for our customers. Key responsibilities include driving the resolution of large scale customer impacting incidents, providing critical incident response/management, contributing...

  • Incident Management Engineer, Aws Incident Detection And Response

    3 days ago

    Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Global...

  • Incident Management Engineer, AWS Incident Detection and Response

    2 weeks ago

    Auckland, Auckland, New Zealand Amazon Full time

    Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2917202 | Amazon Web Services New Zealand LimitedSales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global...

  • Incident Response Manager

    10 hours ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Key ResponsibilitiesAs a Security Specialist, you will play a hands-on role in monitoring, analysing, and responding to cyber threats that target our critical systems. Working within our Cyber Security Incident Response Team, you will operate at Level 1 and 2 response tiers—triaging security events, performing threat assessments, and contributing to...

  • Security Incident Response Manager

    2 weeks ago

    Auckland, Auckland, New Zealand ECL Kontor Full time

    Job SummaryWe're seeking a seasoned Security Incident Response Manager to join our team at ECL Kontor. The successful candidate will have a strong background in incident response procedures, including containment, eradication, and recovery, and significant experience working with large-scale cloud environments (AWS, GCP, etc.).The ideal candidate will have a...

  • Incident Management Engineer, AWS Incident Detection and Response

    2 weeks ago

    Auckland, Auckland, New Zealand ENGINEERINGUK Full time

    Incident Management Engineer, AWS Incident Detection and ResponseDESCRIPTIONSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS...

Incident Management Consultant

2 weeks ago

Auckland, Auckland, New Zealand Amazon Full time

Key Responsibilities

  1. Drive the resolution of large-scale customer impacting incidents as part of a team rotation.
  2. Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
  3. Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads.
  4. Contribute to Problem Records for customers.
  5. Conduct continuous real-time proactive monitoring of customer metrics.
  6. Prioritize, manage, and own emerging and developing customer issues from start to finish.
  7. Monitor and manage communications during high-impact events via relevant channels.
  8. Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.
  9. Lead projects and teams to drive operational improvements.
  10. Create and review documentation; design/influence new standard operating procedures.
  11. Identify and troubleshoot recurring platform issues and own projects to drive improvements.
  12. Mentor peers in your areas of technical and operational strength.