Linux System Support Specialist

6 days ago

Wellington, Wellington, New Zealand Canonical Full time

**Company Overview**

About Canonical:

Canonical is a pioneering tech firm that has been at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis.

We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Our company provides a unique window into the world of 21st-century digital business.

Our Culture:

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Salary and Benefits:

We offer competitive base pay, which depends on various factors including your geographical location, level of experience, knowledge, and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards, including annual bonuses and sales incentives based on revenue or utilisation.

Benefits:

  • Fully remote working environment
  • Personal learning and development budget of 2000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at 'sprints'
  • Priority Pass for travel and travel upgrades for long haul company events

Job Description:

The role of a Linux Desktop Support Engineer at Canonical involves delivering technical support to employees and customers. You will work from our London office and be accountable for facilitating AV support for office conferences and events.

You will own and manage your cases from problem qualification to full resolution. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day-to-day job includes providing technical expertise, being an excellent communicator, and a service-oriented professional.

Your Day-to-Day Duties:

  1. Work from our new, state-of-the-art London office and provide technical support for employees
  2. Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos
  3. Provide technical onboarding support for new employees
  4. Provide technical and infrastructure support during office events
  5. Provide and maintain security monitoring for employees
  6. Be available to take ownership of new cases via telephone, email, and web
  7. Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
  8. Contribute your findings to a common knowledge base and keep it up to date
  9. Maintain regular communication and information exchange with the rest of the team, locally and remotely
  10. Identify and suggest any opportunities to provide a better service

Required Skills and Qualifications:

  • Bachelors or equivalent four-year degree in a technical field from an accredited college or university
  • Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Experience in a Linux-based environment gained through university subjects or work experience
  • Desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilizing command line tools for exploring and manipulating the file system)
  • Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
  • Excellent written and verbal English communication skills

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