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Technical Account Manager

3 weeks ago


Wellington, Wellington, New Zealand Amazon Full time

About AWS

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Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, powering the most successful startups and global enterprises alike. As a Cloud Support Engineer, you'll be part of this innovative ecosystem, working closely with customers to deliver exceptional experiences.

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Job Description

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This role requires an experienced professional who can apply advanced troubleshooting techniques to resolve complex technical issues. You'll work closely with customers, leveraging your expertise in business analytics, system administration, and networking to drive customer communication during critical events.

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Responsibilities

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As a Cloud Support Engineer, you'll be responsible for:

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  • Applying advanced troubleshooting techniques to resolve complex technical issues.">
  • Collaborating with leading engineers to drive customer communication during critical events.">
  • Participating in the development of internal AWS teams to improve our services.">
  • Leveraging your extensive customer support experience to provide feedback on service improvement.">
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Requirements

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To succeed in this role, you'll need:

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  • Proven experience in business analytics application, support, and troubleshooting concepts.">
  • Expertise in system administration and troubleshooting using Linux and/or Microsoft Windows Server.">
  • Familiarity with database fundamentals and general troubleshooting in relational database engines.">
  • Experience with networking and troubleshooting concepts.">
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Career Advancement

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We offer ongoing training programs to help you develop the skills required to excel in your role and beyond. With a commitment to diversity and inclusivity, we empower employees to deliver exceptional results for our customers.

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