Retail Operations Manager

5 days ago


Auckland, Auckland, New Zealand Aon Hewitt Full time

Aon Hewitt is committed to shaping decisions for the better. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Our success is founded on an unwavering commitment to personal and professional integrity.

Job Description: This is a newly created opportunity within our Retail Leadership team, with an exciting scope that will see you play an integral part in the delivery and leadership of our strategic and operational performance within our Retail division across the Northland and Auckland regions. Our teams are diverse, and we value the contributions of each team member.

Your Key Responsibilities:
• Lead a team of highly engaged Branch and Senior Branch Managers across the Northern Area.
• Delivering on the retail distribution strategy and operating plans within your geographical area.
• Provide commercial and financial leadership, including P&L management, budgeting, and forecasting, to deliver on operating targets including revenue, retention, operating expenditure, margin and cashflow.
• Collaborate and contribute to key pieces of strategic work, including operational excellence, product and service innovation, process improvement and capability uplift programmes.
• Work in partnership with our other business leaders to grow the delivery of Aon's other solutions and services within existing client portfolios.

What You'll Bring:
Senior leadership experience, ideally from within the financial services sector or insurance industry in a retail distribution environment which has included a branch network or geographically spread team. This role requires you to hold a New Zealand Certificate in Financial Services (Level 5).
Experience developing and delivering on data-led distribution strategies, including proven revenue growth, retention, and client service plans.
Experience leading teams of colleagues through change, whilst maintaining operational performance and colleague engagement.
Experience delivering systems and process improvements, capability uplift or compliance programmes.
A high degree of commercial competence and proficient business planning capabilities, and the ability to be effective at both an operational and strategic level.



  • Auckland, Auckland, New Zealand Retail Prodigy Group Full time

    Company OverviewRetail Prodigy Group is a master retail franchise partner for Nike Stores across Australia and New Zealand. With an extensive portfolio of retail stores, we are a team of talented and passionate retailers committed to setting a new benchmark in retail.


  • Auckland, Auckland, New Zealand Butterwick Hospice Retail Ltd Full time

    About the RoleThis leadership position plays a pivotal role in driving sales, profitability, and customer satisfaction within Butterwick Hospice Retail Ltd. As Superstore Shop Manager, you will be responsible for overseeing the day-to-day operations of the charity shop, ensuring it is staffed appropriately, and managing inventory and financial aspects.

  • Retail Team Leader

    7 days ago


    Auckland, Auckland, New Zealand Retail Prodigy Group Full time

    About Us:Retail Prodigy Group is a leading retail franchise partner for NIKE stores across Australia and New Zealand. We are a team of passionate retailers committed to setting a new benchmark in retail.The Role:We are seeking an experienced Retail Team Leader to lead a winning team at our NIKE store in Auckland City, NZ. As a key member of our team, you...


  • Auckland, Auckland, New Zealand Canna Cabana Full time

    Job DescriptionCanna Cabana is seeking a highly skilled and experienced Retail Store Manager to lead our retail operations team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our retail stores, driving sales growth, and delivering an exceptional customer experience.About the RoleLead and manage a...


  • Auckland, Auckland, New Zealand Aon Hewitt Full time

    About UsAon Hewitt is a global leader in human resources solutions and investment services.We help clients achieve their goals by providing innovative and effective solutions to complex challenges.This role offers a unique opportunity to join our Retail Leadership team and contribute to the delivery and leadership of our strategic and operational performance...


  • Auckland, Auckland, New Zealand The Baby Bunting group Full time

    About the role:The Baby Bunting group is seeking a talented individual to join our team as a Retail Operations Manager. In this role, you will work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores.Responsibilities include guiding our team in educating parents on...


  • Auckland, Auckland, New Zealand Max Full time

    About MaxEstablished in Auckland, Max is a women-led fashion company that offers high-quality products. Our mission is to create timeless fashion, accessories, footwear, and lifestyle items that align with the style and values of the modern Kiwi woman.Role OverviewThis is a full-time Store Manager position located in Auckland. As Store Manager, you will...


  • Auckland, Auckland, New Zealand Harbour Hospice Full time

    Company OverviewHarbour Hospice is a leading provider of holistic care services in Aotearoa. We pride ourselves on delivering exceptional support to our patients, families, and communities.About the RoleWe are seeking an experienced Retail Operations Manager to join our team at one of our pre-loved fashion stores. As Assistant Retail Manager, you will be...


  • Auckland, Auckland, New Zealand The Trusts Full time

    We are looking for a dynamic and passionate leader to manage our Super Liquor Central Park Store. Your role will be to manage an engaged team of duty managers and sales professionals, alongside support from our General Manager Retail.Key responsibilities include:Belonging to The Trusts network of Retail Managers, leading the way in all aspects of the Super...


  • Auckland, Auckland, New Zealand PUMA Gruppe Full time

    In this role as Retail Operations Manager, you will be responsible for driving sales growth and optimizing store operations. You will work closely with the Store Manager to develop strategies that enhance customer experience and drive business results.Key Skills and Qualifications:Experience in high-energy retail settings, preferably in...


  • Auckland, Auckland, New Zealand The Trusts Full time

    Job SummaryWe are looking for an experienced Retail Operations Manager to join our team at Super Liquor Central Park. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesYour main duties will include:Overseeing the day-to-day...


  • Auckland, Auckland, New Zealand Merchant1948 Full time

    Company OverviewMerchant1948 is a reputable New Zealand owned and operated footwear retailer with a rich history dating back to 1948. The company has established itself as a trusted source of premium leather footwear for all occasions.The RoleYou will be responsible for the overall operations and management of the Mi Piaci Ponsonby store on a day-to-day...


  • Auckland, Auckland, New Zealand Retail Prodigy Group Full time

    Our Vision:Retail Prodigy Group aims to create a unique customer experience through our people, products, and stores. As a Customer Experience Director, you will play a critical role in bringing this vision to life at our NIKE store in Auckland City, NZ.The Role:We are seeking an experienced leader to join our team and drive customer experience initiatives....


  • Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

    About the RoleRiviera Hardware Holdings Ltd, as the largest group within the Mitre 10 network, proudly operates in New Zealand with a strong focus on local communities. With a rich history dating back to 1974, we combine national brand strength with the family feel of a community business, offering dynamic environments for growth, training, and...

  • Store Manager

    4 days ago


    Auckland, Auckland, New Zealand Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet Due to the continuous success and growth of our team, we have an exciting opportunity to join our team as the Store Manager for our NIKE store in Auckland City, NZ. Who Are We? Retail Prodigy Group are the master...


  • Auckland, Auckland, New Zealand Ontario Native Women's Association Full time

    About Us: We're a fast-paced and dynamic company that's passionate about providing healthy living options to our customers. As a Multi-Site Store Manager, you'll be responsible for overseeing the day-to-day operations of our stores in Victoria Street and Fort Street.Your Role: As a leader of your team of Store Assistants, you'll be accountable for all...


  • Auckland, Auckland, New Zealand Harbour Hospice Full time

    About the RoleThe Assistant Retail Manager role at Harbour Hospice is a challenging and rewarding position that requires a high level of physical fitness, excellent communication skills, and the ability to work in a fast-paced environment.As an Assistant Retail Manager, you will be responsible for supporting the Manager in the overall running of the shop,...


  • Auckland, Auckland, New Zealand Max Fashions Ltd Full time

    Company OverviewMax Fashions Ltd is a 100% New Zealand owned and operated business, industry leaders in responsible business practices from both an ethics and sustainability standpoint. We value our team members' contributions to maintaining an amazing work culture.Job DescriptionThis is an exciting opportunity for a retail professional to lead our Flagship...


  • Auckland, Auckland, New Zealand Merchant1948 Full time

    **Company Overview**MERCHANT1948 is a New Zealand family-owned and operated footwear retailer with a rich history dating back to 1948. We are a trusted source of premium leather footwear for all occasions.**Job Description**We are seeking a highly motivated Assistant Store Manager to join our team in Onehunga store, reporting directly to the Store Manager....


  • Auckland, Auckland, New Zealand Aon Hewitt Full time

    About the RoleWe are seeking an experienced leader to join our retail operations team as a Retail Operations Director. As a key member of our team, you will be responsible for leading a team of branch and senior branch managers across the northern area.Your primary objective will be to deliver on our retail distribution strategy and operating plans within...