Customer Service Advisor

1 day ago


Palmerston North, Manawatu-Wanganui, New Zealand Randstad Full time

About Us:

We specialize in call centre & business support recruitment at Randstad, with a passion for providing equal employment opportunities and embracing diversity to the benefit of all.

Job Description:

  • Key Responsibilities:
    • Delivering exceptional customer service
    • Providing resolution and information via phone and email to the public
    • Responding to queries in a timely and professional manner
    • Performing administrative tasks effectively and efficiently
    • Receiving inbound calls

Required Skills and Qualifications:

  • Skillset:
    • A natural customer-centric approach to work
    • Strong communication skills, both written and verbal
    • Ability to analyze and relay complex information in a clear, concise manner
    • Confidence in navigating computer systems
    • Empathetic listening skills when dealing with sensitive/emotive circumstances
    • Resilience and ability to work in a fast-paced environment

Benefits:

  • Opportunity to develop strong customer service skills
  • Friendly and dynamic work environment
  • Ongoing training and development opportunities


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