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Senior Enforcement Officer Position

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time
About the Job

We are seeking an experienced and skilled Senior Enforcement Officer to join our newly created Safety Camera System team. This is an exciting opportunity to work in a dynamic environment and make a meaningful contribution to road safety in New Zealand.

Key Responsibilities
  • Manage and support senior enforcement activities, including robust decision-making in relation to exemptions, escalations, disputes, and Ministry of Justice-related concerns.
  • Support customers with complex safety camera queries over the phone and via email, ensuring a seamless customer experience.
  • Obtain and maintain an Enforcement Officer warrant.
Requirements

To be successful in this role, you will need:

  • Sound judgement and robust risk-based decision-making and problem-solving skills.
  • Proven experience in resolving conflict, escalations, and disputes.
  • Ability to gather and analyse information from diverse sources to understand problems.
  • Experience in building and fostering strong relationships with key stakeholders.
  • Attention to detail and excellent communication skills.
Benefits

This role offers a competitive salary and benefits package, hybrid working arrangements, and five weeks of annual leave. You will also have access to an Income Protection and Critical illness Insurance scheme available for all permanent employees.