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Avionics Systems Technical Lead

1 week ago

Auckland, Auckland, New Zealand Panasonic Avionics Corporation Full time

Panasonic Avionics Corporation is seeking a highly skilled Customer Support Field Engineer to join our team. In this role, you will be responsible for providing technical guidance and support to our airline customers and OEMs to ensure product requirements, performance, and reliability objectives are met.

Your Key Responsibilities Include:

Guiding and managing investigations relating to IFEC hardware, network, software, and services from issue discovery to resolution

Providing troubleshooting assistance and support related to new hardware installations, modifications, wiring, software, issue isolation, and resolution

Carrying out testing before aircraft delivery, on the ground, and inflight

Reporting and communicating to a diverse audience consolidating information relating to IFEC performance, customer feedback, and information from internal departments

You Will Need:

A full working knowledge of aircraft avionics systems which interface with Panasonic equipment

An associate's degree or equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related field

5 years of experience in Information Technology, electronics/avionics systems, software, or broadcast technology

Experience in identifying engineering problems in software and hardware and reporting to Field Engineering management

Network/Software and system development/integration experience is desired

Ability to work independently and establish work priorities

Ability to tailor communication style to different audiences (technical vs non-technical)

We Offer:

A comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a collaborative culture that values diversity and inclusion

Opportunities for growth and advancement in a dynamic and innovative company

The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences