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Customer Experience Lead

3 weeks ago

Auckland, Auckland, New Zealand Just Full time

Job Description

As a Customer Experience Lead, you'll be responsible for driving sales growth and delivering exceptional customer experiences in our Jay Jays store in Albany. You'll work closely with our visual merchandising team to create visually appealing store displays and develop effective strategies to engage customers. Your excellent communication skills and ability to work effectively with others will enable you to build strong relationships with your team and stakeholders.

Your Key Responsibilities

  • Develop and implement effective visual merchandising plans to drive sales and enhance customer engagement
  • Lead and motivate a high-performing team to achieve sales and customer service goals
  • Manage stock levels and control costs to achieve financial targets
  • Identify and resolve customer complaints in a timely and professional manner
  • Maintain a clean and safe working environment that meets company standards

About Us

Just is a fashion-forward retailer with a passion for delivering unforgettable customer experiences. Our team is dedicated to helping customers discover their personal style and make fashion statements that reflect their unique personalities.