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Phone Based Support Specialist

2 weeks ago

Auckland, Auckland, New Zealand Healthcare of New Zealand Full time

Unlock meaningful opportunities at Healthcare of New Zealand, where you'll contribute to transforming lives. As a Service Facilitator, you'll play a pivotal role in empowering New Zealanders to live independently by coordinating essential support services.

Become part of an innovative industry enhancing lives

  • Embark on continuous learning journeys with online platforms
  • Efficiently work with company-provided laptops
  • Enjoy comprehensive health insurance perks
  • Grow professionally through extensive training programs
About Us

We bring vital services directly to people's homes and communities, ensuring individuals receive high-quality care and promoting independence and safety.

Your Role: Service Facilitator

You'll be an integral part of our Service Centre team, delivering top-notch phone-based coordination services and exceptional customer support. Your expertise will ensure seamless day-to-day operations.

This is a full-time Permanent role with regular working hours.

Key Responsibilities:
  • Oversee phone and email enquiries from multiple stakeholders
  • Streamline service coordination between support workers and clients
  • Provide roster coverage for support worker unavailability
  • Foster outstanding customer relationships, focusing on exceptional outcomes
  • Demonstrate empathy and genuine interest in supporting others
  • Enthusiastic about the healthcare sector
  • Proficient in technology and computer literacy
  • Skillful communicator and relationship builder