Global Operations Coordinator

2 days ago


Hamilton, Waikato, New Zealand Alfa Laval Corporate Ab Full time

Company Overview

We are a pioneering company in the field of energy, food, water, and shipping solutions. Our innovative spirit and rapid growth drive our personal growth as well.

About us: We get opportunities to make a positive impact every day.

Job Description

We're looking for a talented professional to join our team as a Global Operations Coordinator. As a key member of our operations team, you will be responsible for coordinating marine jobs after external sales received customer confirmation.

Your responsibilities will include:

  • Answering 400 Calls and LiveChat inquiries promptly.
  • Exploring business Leads from 400 hotlines and LiveChat consultations and transferring them to the corresponding business units timely.
  • Coordinating marine jobs after external sales received customer confirmation and taking responsibility until the order is finished.
  • Arranging local or global marine field engineers for different service requirements and providing information to all key stakeholders.
  • Coordinating with the service center production team and arranging transportation accordingly between customer site and service center, service center and supplier.
  • Placing orders to DC to purchase spare parts needed for repair; and tracking the lead time of spare parts for all the orders.
  • Negotiating with DC to check the possibility to deliver parts in advance.
  • Placing orders to suppliers to purchase consumable material or for order outsourcing service.
  • Implementing continuous improvement in responsible field.
  • Summarizing statistical data and booking it in the system every month.
  • Understanding and utilizing different system operations related to marine field.
  • Reporting problem orders and feedback to related persons.
  • Documenting and data management.

Required Skills and Qualifications

We are looking for someone with a Bachelor's degree and 2 years of working experience in customer service or order support. You should have good English both oral and written, good PC literacy in MS Office, and be able to handle conflicting demands and work under pressure.

Benefits

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.



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