Linux System Administrator
3 days ago
About the Role
Canonical is seeking a skilled Linux Desktop & Devices Support Engineer to join our global team. As a key member of our support organization, you will play a vital role in delivering exceptional technical support experiences to our customers.
Your Responsibilities
- Provide expert-level technical support for employees and customers via phone, email, and web.
- Take ownership of new cases, ensuring timely updates and resolutions.
- Serve as an internal customer advocate, keeping them informed throughout the process.
- Fulfill commitments and set proper expectations to meet our Service Level Agreement (SLA) standards.
- Contribute to knowledge base articles and maintain existing ones, sharing valuable insights with customers.
- Draft and distribute technical notices for internal and external communication.
- Prioritize tasks to accomplish the most critical and urgent work first.
- Stay up-to-date with our evolving products and services, enhancing your skills and expertise.
- Maintain regular communication and information exchange with the team, both locally and remotely.
- Identify opportunities to improve our service delivery.
- Participate in a regular weekend working rotation.
Your Qualifications
- Bachelor's degree in a technical field from an accredited institution, preferably Computer Science, MIS, or Electrical Engineering.
- Experience in system performance troubleshooting.
- Expertise in Linux troubleshooting, including collecting logs and stack traces, fine-tuning configuration files.
- Knowledge of Linux integration with other environments, such as authentication/directory services, network file systems.
- Experience with Linux server administration.
- Programming fundamentals in any language, including bash, python, Perl, Ruby, Javascript, C, C++, Go.
- Able to learn quickly, thrive in a fast-paced environment, and handle customer-facing responsibilities.
- Strong written and verbal English communication skills.
- Willingsness to travel up to 4 times a year for internal events.
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