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Key Verification Specialist
2 weeks ago
Accelerate financial well-being for Kiwis as a member of the Customer Verification Services team at ASB Bank.
About the RoleThis specialist position supports the on-boarding and ongoing customer due diligence of entities and individuals, ensuring compliance while making these processes easy and simple for our customers and front-line colleagues.
Main Responsibilities:- Support internal and external customers with Anti-Money Laundering/Countering Financing of Terrorism (AML/CFT) onboarding requirements for account opening and ongoing customer due diligence.
- Analyse and interrogate data received from various systems, customers, and other sources to identify and verify customers.
- Maintain the confidentiality of customer information and circumstances in line with privacy legislation and internal policy.
- Collect information from front-line staff and customers.
- Excellent customer service skills with proven experience in a customer-focused role.
- Strong analytical and investigative capabilities with the ability to dig deeper and explore areas of grey.
- Excellent communication skills with the ability to articulate complex information simply and diplomatically.
- Strong attention to detail, problem-solving skills, and a high level of initiative.
We place huge importance and focus on our people, offering development and career opportunities that allow you to grow and succeed.
We foster a culture where people are engaged, passionate, and valued - living our values every day is integral to achieving our purpose.
We offer a diverse and accepting environment where our people can learn, evolve, and utilise their skills.
