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Order Fulfilment Specialist

2 weeks ago

Auckland, Auckland, New Zealand Epay, A Euronet Worldwide Company Full time

Job Description

We are seeking a highly skilled and detail-oriented Ecommerce Fulfilment Officer to join our team. The successful candidate will be responsible for the entire process of fulfilling orders on multi-platforms.

Main Responsibilities:

  • Oversee the client order management process and ensure orders are delivered within the agreed timeframe.
  • Identify and report online fraudulent credit card transactions to the Risk and Compliance Department.
  • Deal with customer enquiries and escalate issues to the Fulfilment Team manager when appropriate.
  • Manage order returns effectively, record return details, contact the customer and arrange redelivery as needed.

Requirements:

  • Prior experience with online order processing, online payment processing or any other related prior experience with financial services industry or other entities where online sales contribution is paramount.
  • Exposure to prepaid gift card business operation including online sales traffic and ability to detect fraudulent payments.
  • Ability to work under pressure and multi-task.
  • Customer service orientated.

Benefits:

  • Competitive remuneration package.
  • Staff purchase discounts.
  • Onsite parking provided.
  • Great company culture.