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AWS Response Specialist

3 weeks ago

Auckland, Auckland, New Zealand ENGINEERINGUK Full time

About the Team:

Our AWS Incident Detection and Response team is dedicated to offering eligible customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service.

The successful candidate will be responsible for providing communication, emergency response, technical resolver engagement, and incident management for our customers. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents.

  • Familiarity with Cloud services with a focus on high availability and fault-tolerant design.
  • Experience with data manipulation and/or automation using Python, JavaScript, or shell scripting.
  • Able to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making.