AWS Technical Solutions Architect
3 days ago
You will play a key role in helping our clients unlock the full potential of cloud technology. As an Associate Technical Account Manager, you will work with some of New Zealand's largest and fastest-growing businesses to provide operational guidance and help them achieve the greatest value from AWS.
AWS Associate Technical Account Manager (TAM), NZLDescription
- Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform their operations and lower costs.
- Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to ensure the appropriate handling, timely resolution, and escalation of support cases and customer asks.
- Liaise with customers during service disruptions to understand and assist in mitigating business impact.
- Access and learn how to use customer account tools to draw insights and address customer asks.
- Compile cloud services operational and cost analysis periodic customer reviews.
- Deliver introductory customer technical enablement sessions such as lunch and learns.
- Champion and advocate for customer requirements within AWS (e.g., feature requests).
- Participate alongside Technical Account Managers in customer-requested meetings.
- Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.
A Day in the Life
You'll have a direct impact on helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers partner with some of the country's most iconic businesses, ranging from rising startups building their businesses from scratch to large enterprises undergoing significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
About the Team
AWS values diverse experiences. Even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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