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Frontline Banking Representative
3 weeks ago
We are seeking a Client Service Associate to join our Inbound Team at The Co-operative Bank Limited. As a key member of our team, you will be responsible for delivering exceptional customer experiences through day-to-day banking interactions via non-face to face channels.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and provide timely and accurate information to support their needs. You will also be proactive in identifying opportunities to improve customer experiences and contribute to the achievement of our customer service and business goals.
In this role, you will work closely with our team to provide award-winning customer service and support customers in achieving their financial objectives. You will also have the opportunity to develop your skills and knowledge through training and development programs, ensuring you stay up-to-date with the latest products and services.
We pride ourselves on being a small and mighty team driven by a shared goal of helping New Zealanders bank better. If you are passionate about delivering exceptional customer experiences and committed to making a real impact, this is an exciting opportunity to join our team.
You will bring the following skills and qualities to the table:
- Excellent communication and interpersonal skills
- A pro-active approach to problem-solving
- Strong attention to detail and ability to multitask
We offer a range of benefits to support your career growth, including opportunities to expand your skills, take on new challenges, and tap into various areas across the Bank. You will also experience a sense of purpose and belonging as part of our team, where every employee's contribution makes a real difference in delivering exceptional customer experiences and financial outcomes.
About Us
The Co-operative Bank Limited is a customer-owned bank that operates with a strong commitment to Pride Pledge, diversity, and inclusion. We are proud to be 100% owned by our customers and are committed to helping improve the world we work, live, and play in. As a Certified B Corporation, we have a strong focus on social and environmental responsibility.
