Customer Service Ambassador

2 weeks ago


Wellington, Wellington, New Zealand KiwiRail Full time

At KiwiRail, we're looking for a Customer Service Host to deliver an exceptional on-board experience for our Scenic Trains or Scenic Plus passengers. As the friendly face of our brand, you'll make every journey memorable by providing warm, professional service.

About the Role

This is a fast-paced, physical role on board a moving train, requiring energy, adaptability, and a genuine commitment to passenger care. We welcome applications from those available to start early June 2025.

  • Provide prompt, professional customer service to passengers throughout their journey
  • Serve food and beverages (including alcohol), maintaining a clean and welcoming environment
  • Offer tailored assistance, from luggage handling to safety updates during disruptions
  • Maintain high standards of personal presentation to enhance the Scenic Plus brand
Key Responsibilities

We're looking for individuals who thrive in customer-facing roles and bring energy and care to every task.

  • Experience in customer service, ideally in hospitality or tourism
  • NCEA Level 3 or equivalent
  • Confidence in cash handling and stock management
  • Ability to gain and maintain First Aid, Emergency Procedures, Tunnel & Gas Awareness, Food & Hygiene, and liquor licensing certifications
  • Good physical health and the ability to meet our medical standards
  • Strong interpersonal skills and a passion for great service
  • Ability to work long shifts on your feet, lift up to 20kg, and move with ease on a train
  • A flexible, can-do attitude and team spirit


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