Brand Ambassador Representative

4 days ago


Auckland, Auckland, New Zealand Goodman Fielder Full time

**Company Overview**

As New Zealand's largest food and beverage manufacturer, Goodman Fielder serves customer needs with a portfolio of iconic brands. We value simplicity, teamwork, and customer satisfaction.

We strive to be the best marketing team in New Zealand by delivering high-quality products and building lasting relationships with customers.

Job Description

We are looking for a Customer Service Liaison to interact with customers via inbound telephone calls, manage email correspondence, and achieve productivity standards. The ideal candidate will have a passion for building customer relationships, eagerness to learn, and ability to remain professional and courteous.

Responsibilities

  • Interact with customers via inbound telephone calls to provide information and assistance.
  • Manage email correspondence ensuring all queries are dealt with in a timely manner.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Process transactions and reply to inquiries about products and services.
  • Record customer interactions to track, gather information, and/or troubleshoot customer issues.
  • Refer unresolved customer issues to the designated call centre department or supervisor for resolution.

Benefits

  • A knockout coffee machine.
  • Breakfast/Brunch sorted with all our daily fresh products.
  • Cheese tastings.
  • Genuine career opportunities.
  • Flexible and Hybrid working environment.


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