Alpine Operations Manager

1 week ago


Queenstown, New Zealand NZ Ski Limited Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as an Alpine Operations Manager. In this role, you will be responsible for leading and managing the day-to-day operations of our Rental Department.

Key Responsibilities:
  • Oversee the recruitment, training, and development of staff within the Rental Department
  • Ensure effective leadership, coaching, and mentoring to achieve high-performance standards
  • Develop and implement strategies to optimize service quality, safety, and efficiency
  • Manage inventory, stocktakes, and equipment maintenance to minimize shrinkage
  • Collaborate with cross-functional teams to ensure seamless operations and excellent customer service
Requirements:
  • Minimum two years of leadership experience in a rental business environment
  • Minimum three seasons of experience in servicing and repairing ski and snowboard equipment
  • Excellent communication and customer service skills, with ability to lead others in these areas
  • A practical problem solver with ability to remain calm under pressure and plan ahead
  • Ability to develop effective ongoing relationships with staff, guests, and stakeholders
Benefits:
  • Competitive salary: $NZ 90,000 - $120,000 per annum
  • 3 Peak winter season pass (Full Time crew)
  • Discounted day passes at other ski areas
  • Transport to/from mountains
  • Fantastic wellbeing support for all staff
  • Nutritional hot crew meals each day (Discounted)
  • Discounts at many local eateries, bars, breweries, and retail outlets
  • Regularly organised social activities off mountain
  • Cool recognition programmes with prizes
  • Earn and learn – free ski lessons (Full Time crew)
About Us

NZ Ski Limited is a proud supporter of Winter Pride and has pledged to continue providing a working environment that embraces and values diversity and inclusion. We care for our staff and guests, operating in a safe and inclusive environment.


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