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Customer Experience Expert
3 weeks ago
Job Description:
">- We're looking for a skilled Customer Experience Expert to join our team. As a Sales Advisor, you'll play a key role in delivering exceptional customer experiences that drive sales and profit.
- You'll work closely with colleagues to create an engaging store environment that's easy for customers to shop in. This includes folding, hanging, displaying, and merchandising garments to maximise selling opportunities.
- A key part of your role will be actively processing, stocking, and replenishing garments on the sales floor and in the stock room. You'll also open, unpack, and label merchandise with security tags.
- In addition, you'll support customer purchases and returns in the register, providing a seamless shopping experience for our customers.
Key Responsibilities:
">- Fold, hang, display, and merchandise garments to maximise selling opportunities.
- Actively process, stock, and replenish garments on the sales floor and in the stock room.
- Open, unpack, and label merchandise with security tags.
- Support customer purchases and returns in the register.
Qualifications:
">- To be successful in this role, we believe you have a positive mindset, where you're eager, optimistic, and motivated when interacting with colleagues and customers.
- You should be flexible and able to adjust to changing circumstances and customer needs.
- You'll also need to be communicative and socially confident, fostering a positive interaction with colleagues and customers.
What You Need To Succeed:
">- Previous experience within retail, merchandising, and/or customer service.
- Effective time management - being stress-resistant and good at prioritisation.
- Have a customer service mindset where you always prioritise the customers' needs while serving as a brand ambassador.
- Being fashion knowledgeable and having a genuine interest in fashion trends.
- Have a selling mindset with the ability to approach and fulfil customer needs.
Benefits:
">This is a part-time 20hr contract. As an employee at H&M Group, you'll receive attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
">Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
">In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
">Inclusion & Diversity:
">H&M Group is committed to creating and maintaining inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
">We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
">Company Description:
">H&M Group is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M Group here.
