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Customer Service Lead

1 week ago

Auckland, Auckland, New Zealand Auckland One Rail Full time

As a key member of our team at Auckland One Rail, you will play a vital role in ensuring the safety and comfort of our passengers. With a strong focus on customer service, you will be responsible for making announcements, keeping people informed, and de-escalating situations on board our trains.

Responsibilities

You will be working on a 24/7 rota, including weekends and late nights. Your duties will include:

  • Making announcements and keeping passengers informed.
  • Operating doors at each station.
  • Answering questions and providing assistance to passengers.
  • De-escalating situations and maintaining a safe environment.
About You

We are looking for individuals who are customer-focused, well-presented, and able to stay calm under pressure. If you have exceptional communication skills and a decent level of physical fitness, we would love to hear from you.