Head of Customer Support

1 week ago


Auckland, Auckland, New Zealand Xero Full time
About the Team

Our Customer Experience team is dedicated to providing exceptional support to our customers. We are passionate about delivering outstanding, empathetic service and champion high levels of customer satisfaction via all contact channels.

Key Accountabilities
  • Play a key role in change leadership, ensuring changes are well understood and adopted.
  • Provide outstanding leadership and motivation to the team, balancing empowerment and autonomy while ensuring accountability.
  • Collaborate closely with operational supporting roles to ensure the team is equipped to deliver on the operating plan.
Desirable Skills and Qualifications
  • Experience in accounting and/or small business is a bonus.
  • Coaching and active listening skills.


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