Client Care Coordinator

2 days ago


Dunedin, Otago, New Zealand Vets For Pets Full time

Job Overview

We are seeking a skilled Client Care Coordinator to join our team at Vets For Pets. As a key member of our practice, you will play a vital role in delivering exceptional client service and ensuring the best possible care for pets.

Your Key Responsibilities

  • Greet clients and their pets warmly, providing support and guidance throughout their visit.
  • Manage payments and future bookings efficiently, ensuring seamless communication with clients and colleagues.
  • Utilize our online booking system to coordinate day-to-day routines, maintaining high levels of organization and prioritization.
  • Handle multiple streams of communication effectively, including in-person, email, telephone, and digital channels.

The Ideal Candidate

  • Possesses excellent interpersonal skills, with a warm and welcoming demeanor.
  • Is able to provide guidance by staying up-to-date with practice services and additional services available.
  • Remains calm and attentive, focusing on clients' needs and providing tailored solutions.
  • Brings enthusiasm and drive to their role, with a passion for delivering exceptional service and caring for pets.

Benefits

  • A 20% discount on products and services at Vet Group, Pets at Home, and The Groom Room.
  • Access to discounts and cashbacks on various items.
  • In-house career development opportunities, supporting your growth and progression.
  • Pension and holiday allowance, demonstrating our commitment to your well-being.


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