Service Team Member

4 days ago


Hastings, Hawke's Bay, New Zealand Scania Nederland B.V. Full time

Role Summary
We are looking for a skilled Customer Service Employee to join our Aftersales Team in Hastings. As a key member of the Service Team, you will be responsible for delivering exceptional customer service and supporting the workshop team to ensure customer needs and expectations are achieved.

Key Responsibilities
* Providing exceptional customer service through effective communication and relationship-building* Managing and ensuring accuracy of all documentation* Creating work orders and allocating work to the workshop* Invoicing and maintaining accurate records

Requirements
* Strong verbal and written communication skills* Effective problem-solving, negotiating, and influencing skills* Ability to think on your feet and show initiative* Previous experience in a similar role in the automotive industry (preferred)

What We Offer
* Eligibility for an annual company bonus scheme* Subsidised Medical Insurance* A dynamic and inclusive work culture



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