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Claims Investigator
3 weeks ago
About Chubb Insurance
Chubb Insurance is a world-leading provider of insurance solutions. With operations in 54 countries and territories, we offer a diverse range of commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to clients worldwide.
We assess, assume, and manage risk with insight and discipline. Our commitment to fairness and promptness in claims payment sets us apart from the competition. Chubb's extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally make us a trusted partner for businesses and individuals alike.
Role Overview
The primary purpose of this role is to produce high-quality work products on claims through immediate contact and effective investigation, reserving, and adjustment of claims incurred by insureds or third parties. This position plays a central role in managing communication between brokers, insureds, and other associated parties.
Your Responsibilities
- Manage a portfolio of property claims in accordance with Chubb Best Practice Guidelines.
- Ensure claims are proactively managed and kept up to date through the use of Chubb's internal workflow management systems.
- Set and maintain loss reserves in accordance with Chubb Insurance guidelines.
- Pursue subrogation where applicable.
- Maintain and build positive relationships with all customers.
- Review and escalate customer disputes.
- Support underwriting in marketing efforts by representing the claims product and its performance.
- Support underwriting in understanding claims requirements associated with the release of new products.
- Complete Large Claim Summaries (LCS) for losses that meet LCS criteria and publish to relevant distribution lists.
- Maintain a close working relationship with TPAs, carrying out scheduled audits to ensure compliance with our service standards.
- Perform any other duties as directed by management.
