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IT Service Delivery Expert

1 week ago

Tauranga, Bay of Plenty, New Zealand Tauranga City Council Full time

**Overview**

Tauranga City Council is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our 3 Waters team, you will provide technical support to our staff and ensure the smooth operation of our business systems.

**Job Description**

We are looking for someone who has demonstrable experience in a technical environment, preferably with a tertiary qualification in information systems (Diploma Level)/information technology. You will have experience in work order management or asset management systems and be able to build and manage professional relationships.

**Responsibilities**

Your key responsibilities will include:

  • Enhancing user experience through influencing change and improvement to business systems.
  • Managing any issues related to 3 Waters systems, providing technical support, training, and accurate reporting.
  • Ensuring users receive accurate information and experience a high level of service.

**Benefits**

We offer a wide range of benefits that include 5 weeks annual leave, work from home options, and career development opportunities. Our people are our greatest asset, and we strive to ensure that you feel valued and supported in the workplace.

**Selection Process**

Our selection process may include behavioral interviews, psychometric assessments, reference checks, and pre-employment screening. We review applications as they are received and close upon the appointment of a successful candidate.