IT Support Professional
5 days ago
Your Focus Areas
As a Junior Software Support Analyst, your main responsibilities include:
- Providing remote technical support to customers, diagnosing issues, and offering effective solutions within agreed service levels.
- Maintaining up-to-date knowledge of Objective solutions and related environments.
- Setting up and managing testing systems and lab equipment for efficient problem duplication.
- Owning technical support for assigned customers and building strong relationships with their key technical contacts.
Requirements and Skills
To succeed in this role, you will need:
- General knowledge of Microsoft operating systems.
- Exposure to Relational Database Management Systems such as MySQL or SQL Server.
- Effective problem-solving skills.
- Understanding of cloud computing models and SaaS solutions.
- Good communication skills.
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