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EdTech Service Specialist

3 weeks ago

Auckland, Auckland, New Zealand Crimson Global Academy Full time

Crimson Global Academy seeks an experienced EdTech Service Specialist to join our growing support function. This exciting opportunity involves managing inbound communication from our global community of educators and learners across multiple regions.

The Role

You will work as part of a globally distributed team, handling customer inquiries and resolving their queries using your expertise in troubleshooting and problem-solving. Your focus will be on developing efficient processes to address common issues, including creating resources such as response libraries and product guides.

Your Key Responsibilities Will Include:

  • Responding to customer inquiries via email and other channels.
  • Triage complex issues to specialists when necessary.
  • Designing and implementing solutions to streamline support processes.
Your Qualifications

To succeed in this role, you will need:

  • Strong written communication skills.
  • Organisational skills and attention to detail.
  • A customer-focused attitude and ability to empathise with clients.
  • Independence and self-motivation.
  • Dedication to delivering high-quality results.