Customer Success Strategy Manager

2 weeks ago


Hamilton, Waikato, New Zealand Aimer Farming Full time
Career Opportunity
Aimer Farming is committed to creating smarter, more efficient farming solutions through innovative technology. We're seeking a highly skilled Customer Operations Lead to join our team and help drive customer success. In this role, you will be responsible for developing and executing a comprehensive customer success operations strategy, ensuring our clients receive top-notch service and achieve their goals.

Key Responsibilities
  1. Develop and execute a customer success operations strategy that aligns with company goals and drives customer satisfaction.
  2. Create robust data models and dashboards to track key customer metrics, providing actionable insights that inform proactive engagement strategies.
  3. Evaluate, develop and implement customer onboarding, renewal, and expansion processes to ensure consistent, effective, world-class customer experience.


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