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Endpoint Engineering Lead
2 weeks ago
At Datacom, we strive to make a difference in people's lives by empowering organisations to innovate and grow through the power of technology. Our team at Datacom is responsible for delivering end-to-end support solutions that enable our customers to transform their businesses and modernise their user experience.
About the RoleThe Endpoint Engineering Operations Manager plays a critical role in leading a team of skilled professionals within the Intelligent Workspace group. This position requires strong technical leadership skills to drive high-performance culture, automation efforts, and daily operations with minimal supervision from management.
Key Responsibilities- Provide technical guidance and lead the team in driving improvements and efficiencies.
- Oversee the maintenance of client risk and issues registers.
- Ensure best practice support methodologies are implemented across all implementations and changes affecting the end-user SOE environment.
- Drive shift left initiatives and identify project revenue opportunities within new accounts and existing clients.
To succeed in this role, you will need:
- Comprehensive understanding of supporting customers across an outsourced delivery environment.
- Excellent knowledge of financials surrounding profit and loss.
- Familiarity with Hardware and Software Vendors support processes, including product lifecycles.
- Advanced End User management knowledge and Modern and traditional End Point Device Management Solutions.
- Exceptional interpersonal skills and ability to interface with all levels of management.