Operational Excellence Lead

2 weeks ago


ManawatuWanganui, New Zealand FMG Insurance Full time
Workforce Analyst Job Summary

We are looking for a highly skilled Workforce Analyst to join our Resource Planning & Capability team.

In this role, you will work closely with leaders across our phone-based channels to optimize staffing levels, maximize performance, and deliver to our service standards.

**Responsibilities include:**
- Scheduling and forecasting
- Reporting and analysis

**Requirements:**
- 1+ years' experience in a workforce management function
- Excellent written and verbal communication skills
- Good understanding of Excel and Genesys Cloud
- Demonstrated experience in building strong relationships
- Resilience and creative problem-solving skills

**What You'll Enjoy:**
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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