Operational Excellence Lead
2 weeks ago
We are looking for a highly skilled Workforce Analyst to join our Resource Planning & Capability team.
In this role, you will work closely with leaders across our phone-based channels to optimize staffing levels, maximize performance, and deliver to our service standards.
**Responsibilities include:**
- Scheduling and forecasting
- Reporting and analysis
**Requirements:**
- 1+ years' experience in a workforce management function
- Excellent written and verbal communication skills
- Good understanding of Excel and Genesys Cloud
- Demonstrated experience in building strong relationships
- Resilience and creative problem-solving skills
**What You'll Enjoy:**
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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