Hospitality Team Associate

7 days ago


Rotorua, Bay of Plenty, New Zealand Trade Me Limited Full time

We are proud to offer a unique opportunity for a Food and Beverage Attendant to join our dynamic team at Black Swan Boutique Lakeside Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and upholding our hotel's reputation for excellence.

In this role, you will be working closely with the kitchen team to ensure seamless service and food quality. You will also be responsible for handling guest inquiries, complaints, and special requests, as well as maintaining a clean and organized environment.

Responsibilities:

  1. Responding promptly to guest inquiries and resolving any issues efficiently.
  2. Collaborating with the kitchen team to prepare menus and drinks.
  3. Providing detailed information about menu options and recommending dishes to guests.
  4. Cleaning and sanitizing workstations, dining areas, and equipment regularly.

Requirements:

  1. Prior experience in Food & Beverage or customer service is highly valued.
  2. The ability to work independently and as part of a team.
  3. A strong commitment to delivering exceptional customer service and maintaining a clean environment.


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