Destination Expertise Specialist
5 days ago
About Adventure World
Adventure World is a leading provider of curated soft-adventure trips to some of the world's most exotic and unique destinations. With over 40 years of experience, we specialise in crafting uniquely fresh worldwide itineraries and offering first-class service and unparalleled choice.
Our Ethos
We pride ourselves on authentic, responsible travel experiences that immerse our guests in local cultures and wildlife. Our dedicated team of 'Destination Experts' work tirelessly to create unforgettable journeys that set the stage for true discovery.
About the Job
We are seeking a highly organised and communicative Client Services Officer to join our Auckland team. In this role, you will be responsible for supporting our Destination Experts and ensuring seamless client interactions.
Key Responsibilities
- Liaising with clients through phone calls and email correspondence to address and resolve issues
- Actioning all incoming communication from suppliers and updating files accordingly
- Verifying invoices from suppliers match costs loaded into the booking system
- Notifying Reservations of any file updates and highlighting important notes from suppliers
- Liaising between Reservations and suppliers to finalise booking arrangements
- Collating and dispatching paper or email documentation and airline tickets for all paid bookings based on documentation policy
Requirements
- Strong organisational skills and ability to manage conflicting priorities
- Knowledge and experience with Microsoft Office Suite, including Word, Excel, and PowerPoint
- Prior experience within a customer-focused role is highly desirable
- Call Centre or Administration experience is highly desirable
- Personal travel experience and a genuine interest in geographical knowledge are an advantage
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