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Design and Analysis Manager

3 weeks ago

Christchurch, Canterbury, New Zealand Kiwirail Freight Full time

**Career Opportunity:**

We are looking for a highly skilled Design and Analysis Manager to join our team at KiwiRail Freight. As a key member of our leadership team, you will play a pivotal role in shaping our future and driving business value through innovative solutions.

About the Role:

As our Design and Analysis Manager, you will be responsible for leading our Business Analysis practice towards a service design-driven model. You will develop and implement strategic design and analysis frameworks that align with our objectives, lead service design initiatives, create service blueprints and customer journey maps to optimise experiences, and deliver hands-on service design and analysis work.

You will conduct in-depth system analysis, ensure technology, data, and business processes align with our strategic goals, translate technical insights into compelling business cases and executive presentations, and foster collaboration across IT, business units, and transformation teams.

Key Requirements:

  • A strong background in service design or business analysis leadership, driving transformation projects.
  • Experience mentoring and growing capability in business analysis.
  • Proven ability to develop and implement customer journey maps, service blueprints, and design thinking frameworks.
  • Expertise in business modelling, stakeholder management, and process improvement.
  • A collaborative mindset, with a track record of working across teams to drive meaningful change.

Benefits:

  • A competitive salary and benefits package, including discounted health insurance.
  • A vibrant and inclusive team culture that values diversity.
  • Opportunities for career progression within KiwiRail Freight.
  • Comprehensive training and development to grow your expertise.
  • The chance to contribute meaningfully to New Zealand's rail network.