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Cloud Solutions Expert

1 week ago

Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full time

Company Overview

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At Amazon Web Services New Zealand Limited, we are committed to helping our customers achieve the greatest value from cloud technology.

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We partner with some of the most iconic businesses in the country, from rising startups building their business from scratch through to large enterprises going through significant transformation.

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A Day in the Life

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As a trusted advisor, you will have a direct impact in helping our customers gain the most value from cloud technology. You will craft and execute strategies to drive our customers' adoption and use of AWS services.

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Key Responsibilities

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  • Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
  • Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
  • Liaise with customers during service disruptions to understand and assist in mitigating business impact.
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About Us

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Our team is diverse and inclusive, and we value different experiences. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.