ITSS Workspace Lead

4 days ago


Queenstown, New Zealand Agency for Science, Technology and Research Full time
About the Role

We are looking for a highly skilled and motivated Senior Manager to oversee the day-to-day operations of our workspace platform. The successful candidate will be responsible for leading the operations team and coordinating with external vendors to ensure smooth service delivery.

Key Responsibilities:

  • Develop and execute strategic plans for workspace platform services in alignment with organizational objectives.
  • Oversee the day-to-day operation of M365 services, ensuring high-quality service delivery through system specialists and external vendors.
  • Lead strategic initiatives and projects related to Whole of A*STAR objectives, ensuring timely execution and thorough documentation.
  • Monitor and optimize service performance, implementing improvements to meet or exceed SLA targets.
  • Manage vendor relationships, oversee contract evaluations, and ensure compliance with contractual obligations and standards.
  • Track, maintain, and ensure compliance across all workspace platform services, particularly within M365 environments.


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