Service Excellence Officer

5 days ago


Auckland, Auckland, New Zealand Suntory Holdings Limited Full time

Join Our Team

Suntory Holdings Limited is a global leader in the beverage industry, known for its iconic brands. We are seeking a talented individual to join our team as a Customer Experience Officer.

About The Role

This onsite position offers an exciting opportunity to deliver exceptional service to our clients across Australia & New Zealand. You will be integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

Key Responsibilities:

  • Handling and managing customer inquiries via phone, email, and chat.
  • Utilizing systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Performing high-volume data entry, resolving stakeholder queries, and managing administrative tasks.
  • Collaborating with and supporting internal teams, including Credit, Sales, and Logistics.
  • Adjusting to ongoing system and business transformations to support our evolving needs.

Requirements:

  • A minimum 2 years of customer service or contact centre experience.
  • A customer centric mindset with a strong desire to provide exceptional service.
  • An approachable demeanour that fosters strong relationships.
  • Excellent verbal and written communication abilities.
  • Relationship Building Skills.
  • The ability to thrive in a changing environment and manage multiple priorities.
  • An enthusiasm for working with renowned brands and a desire to grow your career within our organization.


  • Auckland, Auckland, New Zealand Public Defence Service - New Zealand Full time

    Ministry OverviewThe Ministry of Justice – New Zealand is committed to upholding the rule of law and promoting justice in Aotearoa New Zealand. Our vision is to be a trusted partner in the administration of justice, providing high-quality services to all citizens.Job DescriptionThis position will support the daily operations of our district courts,...


  • Auckland, Auckland, New Zealand Tangram Full time

    Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rateOpportunity for former tradesperson to transition into an office-based role while remaining in the industry.Join a growing organisation within a fantastic tight-knit team, pathway to leadership roles for the right candidate.About the role:Reporting to the...


  • Auckland, Auckland, New Zealand Department Of Corrections Nz Full time

    About Department of Corrections NZDepartment of Corrections NZ is committed to ensuring public safety by providing effective and humane corrections services. Our vision is to be a leader in the delivery of justice and rehabilitation services that promote community safety, well-being, and reintegration.Job Summary:We are seeking a skilled and motivated...


  • Auckland, Auckland, New Zealand The University Of Auckland Full time

    Join Our TeamThe University of Auckland is committed to providing an excellent working environment through various initiatives. As a Customer Service Representative, you will be part of a strong, supportive unit that constantly strives for continuous improvement. You will work collaboratively with colleagues to achieve goals and ensure a great customer...


  • Auckland, Auckland, New Zealand Suntory Group Full time

    We're seeking a highly skilled and dedicated individual to join our team as a Customer Experience Officer.About the OpportunityThis onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.Main ResponsibilitiesHandle and manage customer inquiries via...


  • Auckland, Auckland, New Zealand Stjohn Full time

    About Our Team">Hato Hone St John's Ambulance Operations department is a high-performing team dedicated to delivering excellent patient care and improving operational performance.We are seeking a leader who can drive performance improvement, strategic planning, and change management across Ambulance Operations.Key ResponsibilitiesDevelop and implement...


  • Auckland, Auckland, New Zealand Star Group Full time

    We're on the lookout for exceptional Service Excellence Experts to join our front-of-house team at Star Group. As a key member of our team, you'll be responsible for delivering outstanding customer service, exceeding expectations at every turn.Your duties will include taking orders, serving food and drinks, and maintaining a clean and safe environment. But...


  • Auckland, Auckland, New Zealand Tangram Full time

    Compensation and PerksThe role comes with a very competitive salary package and opportunities to earn more through incentives.Job SummaryWe're searching for a never-say-never customer service representative to join our BNT Manukau branch and give our customers the service they deserve and expect.Key ResponsibilitiesExcellent Mon to Fri regular hours with...


  • Auckland, Auckland, New Zealand Tangram Full time

    Job Summary:">Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rateAbout Tangram:">Tangram is a leading provider of heavy equipment hire and engineering services in New Zealand.We have a strong team culture centered around our values: People, Safety, Respect, Communication, and Improvement.Our team works...


  • Auckland, Auckland, New Zealand ASSA ABLOY Sicherheitstechnik GmbH Full time

    About the CompanyASSA ABLOY is a global leader in access solutions, committed to delivering high-quality security, safety, and convenience. Our innovative brands are recognized worldwide, including Lockwood, Abloy, Gateman, and Yale.The RoleWe have an opportunity for a Customer Service Officer at our Auckland Pacific Doors office in Mt Wellington. Reporting...


  • Auckland, Auckland, New Zealand Public Trust Full time

    Role ResponsibilitiesThe Custodial Services Officer will be responsible for:Compiling and delivering client portfolio reportingInvestment and cash transaction processing, including the preparation and checking of transactionsAnswering operational queries from clientsSupporting Corporate Action processing, where requiredKey Skills and QualificationsTo succeed...


  • Auckland, Auckland, New Zealand Auckland One Rail Full time

    Auckland One Rail is seeking a highly skilled and customer-focused individual to join their team as a Customer Service Ambassador.Key Requirements:Experience in a customer-facing role in a fast-paced environmentExcellent verbal and written communication skillsAbility to work in a variety of environmentsThe successful candidate will have a strong work ethic,...


  • Auckland, Auckland, New Zealand Ministry Of Justice Full time

    Key Aspects of the Role">This Court Registry Support Officer position requires a confident and adaptable individual who can multitask effectively. The successful candidate will possess excellent communication skills, both written and verbal.">Responsibilities">">Provide timely and efficient customer services to internal and external stakeholders.">Support...


  • Auckland, Auckland, New Zealand ASSA ABLOY Sicherheitstechnik GmbH Full time

    Customer Service OfficerAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brands, such as Lockwood, Abloy, Gateman, and Yale, are driven by...


  • Auckland, Auckland, New Zealand Assa Abloy Sicherheitstechnik Gmbh Full time

    Customer Service OfficerAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience.With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets.Our iconic brands, such as Lockwood, Abloy, Gateman and Yale, are driven by...


  • Auckland, Auckland, New Zealand Paragon Recruitment Ltd Full time

    About UsAt Paragon Recruitment Ltd, we're more than just a healthcare provider – we're a family. Our multidisciplinary team of experienced professionals is supported by a group of dedicated administrators and receptionists. Together, we deliver top-tier care to our patients while fostering a supportive and collaborative workplace culture.Your RoleAs...


  • Auckland, Auckland, New Zealand Ministry Of Justice - New Zealand Full time

    Job DescriptionThe successful candidate will have proven customer service experience and be confident in their ability to multitask and adapt to change. They will also have a strong desire to learn and develop their skills and experience in areas such as administration, data entry, and customer service.As a Court Registry Support Officer, you will be...


  • Auckland, Auckland, New Zealand New Zealand Couriers Limited Full time

    About New Zealand CouriersProudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be...


  • Auckland, Auckland, New Zealand Assa Abloy Sicherheitstechnik Gmbh Full time

    Customer Service OfficerAbout UsASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience.With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets.Our iconic brands, such as Lockwood, Abloy, Gateman, and Yale, are driven by...


  • Auckland, Auckland, New Zealand The Travel Coorporation Full time

    The Role - Client Services Officer: This is an exciting entry-level position to launch your career in the dynamic travel and tourism industry.As part of our vibrant Auckland team, you'll support our "Destination Experts" and enjoy the adventure of helping clients plan their dream trips.This role is a full-time position based out of our offices in Eden...