Service Excellence Officer
5 days ago
Join Our Team
Suntory Holdings Limited is a global leader in the beverage industry, known for its iconic brands. We are seeking a talented individual to join our team as a Customer Experience Officer.
About The Role
This onsite position offers an exciting opportunity to deliver exceptional service to our clients across Australia & New Zealand. You will be integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.
Key Responsibilities:
- Handling and managing customer inquiries via phone, email, and chat.
- Utilizing systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
- Performing high-volume data entry, resolving stakeholder queries, and managing administrative tasks.
- Collaborating with and supporting internal teams, including Credit, Sales, and Logistics.
- Adjusting to ongoing system and business transformations to support our evolving needs.
Requirements:
- A minimum 2 years of customer service or contact centre experience.
- A customer centric mindset with a strong desire to provide exceptional service.
- An approachable demeanour that fosters strong relationships.
- Excellent verbal and written communication abilities.
- Relationship Building Skills.
- The ability to thrive in a changing environment and manage multiple priorities.
- An enthusiasm for working with renowned brands and a desire to grow your career within our organization.
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