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Hotel Operations Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Tn United Kingdom Full time

About The Role
The Assistant General Manager plays a vital role in ensuring the smooth operation of our seaside inn. As part of our management team, you will be responsible for motivating and guiding our staff to deliver exceptional service to our guests. You will work closely with the General Manager to oversee all aspects of the business, including customer feedback, health and safety, and administrative tasks.

Key Responsibilities:

  • Support the General Manager in managing the day-to-day operations of the inn
  • Motivate and guide the team to deliver exceptional customer service
  • Oversee customer feedback and implement changes to improve standards
  • Ensure compliance with health and safety regulations
  • Manage administrative tasks, including cash handling and payroll

About You:
We are looking for an experienced hospitality professional who is passionate about delivering excellent customer service. You should have a strong track record of leadership and team management, as well as excellent communication and problem-solving skills. You will be confident, organized, and able to work well under pressure.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative working environment
  • The chance to work in a beautiful and historic seaside location