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Customer Experience Professional

2 weeks ago

Rotorua, Bay of Plenty, New Zealand Appello Careline Limited. Full time

The role of a Customer Care Executive is to provide exceptional service and support to customers, engaging with them to meet their needs and resolve any issues. This involves working closely with various departments within the company to ensure quality and accuracy are maintained throughout.

Key responsibilities include taking inbound calls from new and existing customers, making outbound follow-up calls to assist with enquiries, and exploring additional requirements. A strong passion for quality and customer satisfaction is essential, along with highly motivated and target-driven people skills.

A minimum of one year's experience in a customer-facing role is required, with excellent communication and interpersonal skills. CRM knowledge would be advantageous, but full training is provided. The ideal candidate will have a genuine desire to help others and be empathetic towards customer needs.