Hotel Front Office Supervisor
2 weeks ago
Company Overview
Minor Hotels is an international hotel owner, operator and investor. We have a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Job Summary
We are looking for an experienced Duty Manager to lead the Front Office team at our Oaks Wellington Hotel on a full time basis.
About the Role
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. As a Duty Manager, you have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities
- Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meet guests and customers when they arrive and ensure they are settled in their rooms.
- Maintain professional, open and honest communication to assist guests and make accurate bookings.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensure that all daily tasks are completed accurately and in a timely manner.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet business needs.
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