Disability Equipment Specialist

2 weeks ago


Palmerston North, Manawatu-Wanganui, New Zealand Enable New Zealand Limited Full time
Role Overview

Enable New Zealand is a Crown-owned entity on a mission to support disabled people and their whānau to live everyday lives in their communities. As a Customer Service Facilitator, you will play a vital role in reviewing disability equipment applications and working across multiple teams to deliver appropriate outcomes for our customers.

Key Responsibilities
  • Process equipment orders effectively and efficiently within agreed timeframes with a high level of accuracy.
  • Review requests against DSS eligibility criteria.
  • Respond promptly to enquiries according to guidelines for customer service best practice.
  • Demonstrate a commitment to customer-focused, quality service delivery.
  • Manage and coordinate activities to ensure the efficient and uninterrupted delivery of service to our customers.
  • Support follow-up tasks in a way that allows Enable New Zealand to meet all contracted timeframes.


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