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Data Analyst and Customer Experience Specialist

1 week ago

Auckland, Auckland, New Zealand Auckland Council Full time

About the Role

Auckland Council is seeking a graduate to join our 2-year rotational Graduate Programme in the Customer Experience and Digital Services department. This role offers a unique opportunity for individuals who are passionate about customer and employee experience to develop their skills and expertise in data analysis, customer insights, and digital transformation.

Key Responsibilities

  • Forecasting customer volumes to align skills and capabilities with customer experience standards.
  • Analyzing and assessing service quality, making recommendations for improvement.
  • Building personal capability to understand business operations.
  • Participating in enterprise-level projects enhancing customer and digital experiences.

About You

We are looking for someone who can work with complex numerical information, take a step back to analyze the bigger picture, and provide meaningful insights. While prior applicants have come from Operational Research, Science (Statistics or Mathematics), or Commerce (Management, Human Resources) backgrounds, we welcome candidates with a passion for numbers and motivation to develop customer experiences.

To be eligible to apply, you must:

  • Have eligibility to work in New Zealand for more than 3 years without sponsorship.
  • Hold a relevant Bachelor's degree completed between January 2024 – January 2026.

What We Offer

Auckland Council's Graduate Programme aims to provide opportunities and support for graduates to launch their careers and develop as future leaders or specialists within the organization. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders.