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Guest Engagement Lead
2 weeks ago
We're looking for a passionate leader with previous experience in guest experience, tourism, hospitality, or education. Strong communication skills, the ability to engage and educate guests of all ages, and experience in training, coaching, and leading teams in a fast-paced environment are essential.
About the RoleAs a Guest Services Supervisor, you'll oversee daily operations, lead and motivate your team to maintain exceptional service standards, safety, and efficiency. You'll work closely with schools and groups to deliver engaging talks and ensure our guests have an unforgettable experience.
Key Responsibilities:
- Supervise daily Guest Experience and Admissions operations to ensure seamless service delivery.
- Lead and inspire the team to provide outstanding customer engagement and education.
- Oversee training and development to ensure high levels of knowledge and guest interaction.
- Manage rosters, labour schedules, and performance evaluations to optimize efficiency.
- Respond to guest feedback through reviews, social media, and direct interactions.
- Assist in managing duty supervision shifts, ensuring a safe and positive environment for guests and staff.
- Support revenue growth through upselling and maximizing guest engagement opportunities.
