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Infrastructure Coordinator Manager
2 weeks ago
Job Overview:
Napier City Council is seeking a skilled Alliance Coordinator to join our team. This role plays a vital part in ensuring the smooth operation of customer requests and project delivery within the Ahuriri Alliance.
About the Role:
The Coordinating Infrastructure Specialist will be responsible for managing customer requests, tracking progress, and ensuring timely communication. They will also coordinate contract management processes, including tender procedures and notice administration.
Main Responsibilities:
- Follow up with team members to track customer request progress and ensure customer-focused outcomes.
- Contact customers to confirm receipt of requests, provide updates, and notify them when requests are completed.
- Keep customers informed throughout the process, ensuring timely and responsive communication when needed.
- Conduct customer surveys, analyze feedback, and resolve issues as part of ongoing evaluation.
- Act as the first point of contact for transportation-related inquiries, complaints, and investigations.
- Coordinate contract management processes, ensuring accuracy and timeliness.
- Handle financial reconciliation tasks, including receipting, tracking, and releasing bonds.
- Collect and maintain quality assurance records for work completed by the Alliance team and subcontractors.
- Collaborate with the Delivery team to ensure all quality assurance records are properly documented.
Requirements:
- NCEA Level 3 or equivalent.
- 5+ years of administration experience.
- Strong understanding of contract administration processes.
- Knowledge of Council operations.
- Experience in network maintenance or civil construction (preferred).
- Collaborative team player.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office, especially Word.
- Customer-focused approach.
- Problem-solver with initiative.
What We Offer:
- A dynamic team environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- Access to exclusive retail discounts and discounted medical insurance.
- Generous annual leave entitlements.
Napier City Council's Commitment:
We celebrate diversity and welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best.
