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Customer Experience Manager
2 weeks ago
Australia and New Zealand Banking Group Limited is dedicated to improving the financial wellbeing and sustainability of its millions of customers.
About the roleThis position is part of our Personal Banking Branch Network, focusing on delivering exceptional customer experiences through face-to-face interactions and tailored solutions.
As a Customer Experience Manager, you'll be responsible for understanding customer needs and preferences, providing expert advice on products and services, and driving customer engagement and loyalty.
We're committed to fostering a diverse and inclusive workplace, so we encourage applications from individuals with varying backgrounds and perspectives.
Key Responsibilities:- Deliver high-quality customer service, meeting individual needs and resolving issues efficiently.
- Foster strong relationships with colleagues and stakeholders to drive business success.
- Develop and implement strategies to enhance customer engagement and retention.
- Proven customer-focused track record, preferably in retail or related industries.
- Excellent communication and interpersonal skills, with ability to adapt to diverse situations.
