Senior Financial Advisor
7 days ago
Delivering Exceptional Customer Service
This senior specialist role involves providing outstanding service to our TSB clients through cross-functional responsibilities. The primary duties will be dependent on the functional customer-facing team's day-to-day responsibilities. Additionally, this role offers support to the leadership team and addressing intricate customer issues.
Your Key Responsibilities
Provide one-call resolution to complex customer issues where possible.
Review write-off and chargeback requests received each day to provide timely resolutions to customer concerns and stay aware of transactional trends affecting TSB.
Collaborate closely with the Fraud Analyst to monitor staff processes, customer trends, and changes in regulations.
Your Qualifications
2+ years of Mastercard/Visa Operations experience
4+ years disputes and chargeback experience
A high degree of emotional intelligence and empathy, enabling you to communicate effectively with others, resolve conflicts, and provide specialised support.
-
Financial Services Advisor
7 days ago
New Plymouth, Taranaki, New Zealand TSB Bank Full timeAt TSB Bank, we're dedicated to providing exceptional customer service and building long-lasting relationships with our customers. As a Financial Services Advisor, you'll be the first point of contact for all new and existing customers, helping them achieve their financial goals and providing information about our products and services.Key...
-
Senior Financial Specialist
3 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full time**Job Overview**At TSB, we're committed to supporting your wellbeing and creating space for you to be your best self, both in and out of work. As a Senior Customer Specialist, you'll play a vital role in helping us achieve our goal of being the easiest bank to deal with.This customer-oriented specialist position involves working closely with the Fraud...
-
Senior Legal Advisor
5 days ago
New Plymouth, Taranaki, New Zealand Robert Walters New Zealand Full timeAbout OMV: As a global energy and chemicals group, OMV is committed to becoming a leading supplier of sustainable fuels, chemicals, and materials. With a focus on circular economy solutions, they aim to be climate neutral by 2050 at the latest. The company encourages employees to take on new responsibilities, work across different functions, and become...
-
Financial Solutions Expert
5 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeOur VisionWe aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers. We believe that by working together, we can make a positive difference in our communities.About the JobThis is a fantastic opportunity to join our Centre Branch team as a Personal Banking Advisor. You will be responsible for...
-
Personal Banking Advisor
6 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeWe've got locations across the motu and offer various types of flexible and remote working options.So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you.If you don't see what you're looking for, bookmark this page, and check back soon.Personal Banking AdvisorLocation:...
-
Customer Relationship Manager
4 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeAbout Us: We are a highly successful and ambitious organisation, looking for two Personal Banking Advisors to join our Centre Branch team for a fixed term tenure. At TSB Bank, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions.The Role: As a Personal Banking Advisor, your key...
-
Senior Marketing Strategist
7 days ago
New Plymouth, Taranaki, New Zealand Tsb Full time**Key Responsibilities**The Head of Brand and Marketing will be accountable for:Developing and executing a comprehensive brand strategy that aligns with TSB's overarching strategy and core valuesEnsuring the strategy enhances TSB's brand, capitalizing on strengths and opportunities to guarantee recognition and attraction of the target audienceManaging...
-
Senior Accounting Professional
4 days ago
New Plymouth, Taranaki, New Zealand Dg Heating And Air Conditioning Inc Full timeJob DescriptionWe are looking for an Intermediate-Senior Accountant to join our dynamic team.The successful candidate will be responsible for providing business advisory services to clients, including preparation of financial reports and budgeting.About UsDg Heating And Air Conditioning Inc is a respected company in the industry, known for our commitment to...
-
Relationship Banking Specialist
5 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeTransforming Lives Through FinanceAt Tsb Bank, we believe that everyone deserves access to fair and affordable financial services. Our mission is to empower our customers to achieve their financial goals, while also making a positive impact in our communities.About the OpportunityWe are seeking a skilled and passionate Personal Banking Advisor to join our...
-
Senior Project Coordinator
13 hours ago
New Plymouth, Taranaki, New Zealand Power Co Full timeAt Power Co, we're passionate about connecting communities. As a Senior Project Coordinator, you'll play a vital role in delivering key capital projects and ensuring project excellence.This dynamic role requires you to oversee the entire project lifecycle, from concept to completion and commissioning. Your responsibilities will include verifying project...
-
Senior Customer Specialist
3 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeWe've got locations across the motu and offer various types of flexible and remote working options.So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you.If you don't see what you're looking for, bookmark this page, and check back soon.Senior Customer SpecialistAbout the...
-
Banking Solutions Specialist
4 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full timeYour Key Responsibilities: As a Personal Banking Advisor, your key responsibilities will include providing banking solutions and options to help customers achieve their financial goals. You will work in a fast-paced and changing environment, and will be responsible for building and maintaining relationships with customers. You will also be responsible for...
-
Customer Service Representative
5 days ago
New Plymouth, Taranaki, New Zealand Tsb Bank Full time**About Us**Tsb Bank is a profit-for-purpose organisation that empowers and enables our people to be their best. We are part of the Toi Foundation, a philanthropic trust that contributes to the transformational impact in our community.We believe that we all bring something unique to our workplace, and when we are encouraged to be ourselves, Tsb Bank is...
-
Financial Risk Management Lead
4 days ago
New Plymouth, Taranaki, New Zealand TSB Bank Full timeTeam OverviewThe Customer Verification team is responsible for delivering senior-level onboarding of complex entities within the Bank's Customer Verification team. This position encompasses all onboarding and OCDD of new to bank and existing entity clients and ensuring the compliance of these clients under the AML/CFT guidelines.Responsibilities- Deliver...
-
Senior Accounting Manager
3 days ago
New Plymouth, Taranaki, New Zealand Onestaff Full time**Job Summary:** We are seeking an experienced Financial Controller to join our client's team, providing leadership and expertise in finance, HR, IT, and Health & Safety. This role requires strong financial management skills, including accounts payable and receivable, bank and cash management, and tax calculations.**Key Responsibilities:Manage finance...
-
Intermediate - Senior Accountant
5 days ago
New Plymouth, Taranaki, New Zealand Dg Heating And Air Conditioning Inc Full timeAre you a motivated and skilled accountant ready to take the next step in your career?An excellent opportunity is available for an Intermediate-Senior Accountant to join a reputable firm based in New Plymouth.The firm is seeking a highly driven and motivated accountant who is looking for a new challenge and a fresh working environment.There are flexible...
-
Senior Team Manager
3 hours ago
New Plymouth, Taranaki, New Zealand Macpac Retail Pty Ltd. Full timeAbout UsMacpac Retail Pty Ltd is a leader in the outdoor retail space, committed to protecting and preserving our wild places. We have a responsibility to facilitate adventure for as many people as possible, while operating in an ethical and sustainable manner.Role OverviewThis full-time permanent ongoing role offers a unique opportunity to join our team of...
-
Ehs Advisor
5 days ago
New Plymouth, Taranaki, New Zealand Arxada Full timeArxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers'...
-
Business Advisory Manager
4 days ago
New Plymouth, Taranaki, New Zealand Dg Heating And Air Conditioning Inc Full timeAccounting ServicesAs an Intermediate-Senior Accountant, you will play a key role in our accounting services team.You will be responsible for preparing financial reports, budgets, and providing business advice to clients.About the PositionThis is an excellent opportunity for a motivated and experienced accountant to take the next step in their...
-
Brand and Communications Leader
7 days ago
New Plymouth, Taranaki, New Zealand Tsb Full time**Job Description**As the Head of Brand and Marketing at TSB, you will be responsible for driving the creation, implementation, and oversight of the Bank's brand marketing and customer communication strategies. This involves formulating a comprehensive brand strategy that mirrors the organization's overarching strategy and core values.Your key objectives...