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Digital Channel Experience Lead
3 weeks ago
We are seeking a talented Digital Channel Experience Lead to join our team at Westpac Group. As a key member of our organization, you will be responsible for managing and optimizing the digital channels experience.
Main Responsibilities:
- Develop and implement digital channel strategies that align with business objectives.
- Manage the end-to-end digital experience lifecycle, including strategic planning, business analysis, risk management, and stakeholder management.
- Monitor and analyze channel performance metrics, identifying areas for improvement and developing action plans to enhance customer outcomes.
- Collaborate with cross-functional teams to deliver new or optimized digital experiences.
- Maintain a backlog of persistent change and strategic initiatives, prioritizing efforts to drive business outcomes.
Requirements:
- Proven experience in customer-facing digital channels, delivering customer-focused outcomes, and data analysis and reporting.
- Tertiary qualification in a relevant discipline, such as business, marketing, or technology.
- Experience working in a large, consumer services organization, preferably in the banking sector.
What We Offer:
- A supportive team environment and opportunities for growth and development.
- A comprehensive benefits package, including 4 weeks standard holiday + 5 additional days of wellbeing leave.
- Recognition and rewards for outstanding performance.
- Opportunities for internal mobility and career advancement.
