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Database Support Specialist

1 week ago

Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full time

Role Description

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This role supports our services that focus on Databases technologies including RDS (Aurora, Postgres, Oracle), Database Migration Services, Lightsail and more.

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BASIC QUALIFICATIONS

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  • Administration experience with (1) of the following Database engines (Postgres, Oracle, Amazon Aurora).">
  • Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory).">
  • Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls or LAN/WAN).">
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PREFERRED QUALIFICATIONS

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  • Experience with Database troubleshooting and performance tuning.">
  • Experience with setting up monitoring / alarming for Database environments.">
  • Experience with Database migration and ETL.">
  • Experience with query analyzers and query tuning / slow query optimization.">
  • Knowledge or AWS and Cloud Computing concepts.">
  • Experience Troubleshooting the full application stacks from Operating system through to custom applications.">
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What Can You Expect From A Life At AWS?

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  • Every day will bring new and exciting challenges on the job while you learn and use ground breaking technologies.">
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.">
  • Interact with leading engineers around the world.">
  • Partner with AWS teams to help reproduce and resolve customer issues.">
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.">
  • Drive customer communication during critical events.">
  • Drive projects that improve support-related processes and our customers' technical support experience.">
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Why AWS Support Engineering?

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  • First and foremost this is a customer support role – in The Cloud.">
  • You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.">
  • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.">
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Career Development

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  • We promote advancement opportunities across the organization to help you meet your career goals.">
  • We have training programs to help you develop the skills required to be successful in your role.">
  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.">
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About Us

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Amazon Web Services New Zealand Limited is committed to fostering a workplace where our employees feel valued, supported and empowered to do their best work. We believe in the importance of diversity, equity and inclusion in all aspects of our business.